Store Policy

Your privacy, safety, and trust are important to us. This page explains how we collect information, how we handle shipped-in clothing, and how we protect both our customers and community.

​

Information We Collect 

When you place an order, sign up for emails, or submit clothing to Disco Thrift, we may collect:

• Name

• Shipping and billing address

• Email address

• Phone number

• Payment information

• Order and store credit history

• Clothing submission details

Payment information is processed securely through trusted third-party payment providers. Disco Thrift does not store full credit card information on our servers.

 

How We Use Your Information 

We use your information to:

• Process orders and shipments

• Manage store credit accounts

• Communicate about submissions or purchases

• Provide customer support

• Improve our website and services

• Prevent fraud and abuse

We do not sell or rent your personal information to third parties.

 

Shipping Bag Program 

Please note:

• Purchasing a shipping bag does not guarantee store credit.

• All items are reviewed through our quality control process.

• Accepted items may receive store credit at Disco Thrift’s discretion.

• Unaccepted items may be donated, recycled, or responsibly disposed of unless otherwise stated during the submission process.

​

By sending items to Disco Thrift, you confirm that:

• You legally own the items submitted

• Items are clean and free from hazardous materials

• Items do not contain bodily fluids, pests, mold, or unsafe substances

​

Disco Thrift reserves the right to reject unsafe or unsanitary packages.

 

Safety Standards :

Clothing Inspection & Hygiene

Every shipment is inspected before acceptance into inventory.

For safety and hygiene reasons, we do not accept:

• Dirty or heavily stained clothing

• Mold-damaged items

• Items with strong odors

• Counterfeit merchandise

• Unsafe or damaged accessories

• Used intimate garments or prohibited items

​

Accepted items may be cleaned, steamed, repaired, photographed, and repackaged before resale.

 

Community Safety

Disco Thrift is committed to maintaining a respectful and inclusive shopping environment.

We reserve the right to:

• Refuse service for abusive behavior

• Cancel fraudulent orders

• Remove inappropriate submissions

• Limit or ban accounts involved in scams, theft, harassment, or policy violations

 

Store Credit Policy

Store credit:

• Has no cash value

• Cannot be redeemed for cash

• May be adjusted if fraud or policy abuse is detected

• Is issued only after item inspection and approval

Processing times for shipped-in items may vary depending on shipment volume.

 

Website Security

We use industry-standard security measures to help protect your information and transactions. However, no online platform can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their own account information and passwords.

 

Third-Party Services

Our website may use trusted third-party services for:

• Payments

• Shipping

• Analytics

• Email marketing

These providers may collect data according to their own privacy policies.

 

Policy Updates

Disco Thrift may update this Privacy & Safety Policy at any time. Changes will be posted on this page with updated effective dates.

 

Contact Us

Questions about this policy can be sent through the contact form on Disco Thrift.